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Frequently Asked Questions For Worker

ValivingBali offers trusted, well-trained home and childcare professionals dedicated to serving families and expatriate communities across Bali.

Valiving Bali is a professional workforce consulting and management service that provides highly qualified, trained, and verified personnel for family and hospitality needs.
Our workers are curated to meet high standards of safety, skill, professionalism, and Balinese hospitality values.
Operating under VTC Group Indonesia—established since 2012 and certified with ISO 9001:2015—Valiving Bali brings over a decade of experience in talent curation, training, and service placement

Vila CASA de Val
Jl. Sempol No.30, Vila No.7
Canggu–Pererenan, Bali 80351

No. They are not employees of ValivingBali. They are freelance or professional helpers placed with employers through ValivingBali’s service. ValivingBali manages their selection, training, verification, and scheduling.
Yes. All talents must undergo internal screening according to their service category: Home Service, Childcare, Cleaning, Culinary Support, and Hospitality Assistance.
  • Hourly Service
  • Daily Service
  • Monthly Service
  • Long Stay Duty
  • Live-In / Live-Out
  • Childcare Service (nanny)
  • Home Service: housekeeper & family driver
  • Culinary Support (private chef & kitchen assistant)
  • Hospitality Assistance (butler, room attendant, housekeeping)

Hourly Rate

First 4 hours: IDR 50,000 from ValivingBali management

8 working hours: 1 meal required from employer

12 working hours: 2 meals required from employer

If meals are not provided, meal allowance applies: IDR 25,000 per meal

Daily / Monthly / Long Stay – Live-In / Live-Out

3 meals per day required

Meal allowance: IDR 25,000 per meal (3 meals = IDR 75,000 per day)

No. Talents only perform tasks according to the SOP of their assigned category. Any additional request must be communicated to ValivingBali admin and depends on the worker’s agreement and capability.
Yes, for Live-In services. For Live-Out or Hourly services, talents return home after working hours.
nform the admin. Talent is not allowed to accept additional tasks without ValivingBali’s approval.

Guests may report it to admin.
ValivingBali will:

Adjust the schedule, or

Provide a replacement talent if necessary.

Yes. Tips are voluntary and at the guest’s discretion.

Report it to admin immediately.
The case will be reviewed based on SOP, chronology, and ValivingBali policies.

No. Only Childcare category talents who have passed screening and skill tests may handle children.
Guests may request a replacement through admin. ValivingBali will review the need and schedule a suitable replacement.
Yes, depending on availability. Overtime rates follow the applicable service category.
No. Guests must provide the necessary tools (cleaning supplies, kitchen equipment, etc.).
Sudden cancellation by management or employer follows ValivingBali policy, requiring a minimum of 3 days’ notice.

ValivingBali has two categories:


a. Priority Member (Exclusive)
Workers under ValivingBali’s management, usually assigned for Long Stay, Signature, and VIP Elite placements.

b. Standard Member – Non-Exclusive
Freelance workers not tied to any single company.
They may accept jobs from ValivingBali or other agencies.

  • Priority placement access
  • Higher earning potential
  • Regular performance evaluations
  • Promotion opportunities (Signature or VIP Elite)
  • More stable work schedules
  • Priority for long-stay clients
No. Priority Members are exclusive to ValivingBali.

No. They may:

  • Accept work from ValivingBali
  • Work with other agencies
  • Take private freelance jobs

Talents who want:

  • Flexible hours
  • Freelance arrangements
  • No agency binding
  • Work based on availability

Talents who want:

  • Long-term placements
  • Higher pay
  • Work stability
  • Promotion opportunities
  • Priority access to certain jobs
Yes. Both must sign a Commitment Agreement and follow ValivingBali regulations.

Yes. ValivingBali assesses:

  • Work history
  • Competency and skills
  • Attitude and discipline
  • Readiness for specific assignments

This determines whether a worker becomes Priority or Standard.

A short training programme to improve worker competencies before placement.
Training includes:

  • Housekeeping (Basic & Advanced)
  • Childcare Basic (Child Safety, Activity Guide, Hygiene)
  • Basic Cooking & Kitchen
  • Hospitality Etiquette
  • Grooming & Professional Attitude
  • Basic First Aid
Typically 3–4 days depending on the service category.

No, but recommended

Financial assistance for workers assigned far from their pick-up point or outside the immediate area.
  • When talents are assigned to distant locations
  • For live-in or long-stay duties
  • For special transport needs based on assignment
Yes, for certain services guests must provide transport or pick up the talent according to policy.
  • Productive working age & physically fit
  • Good attitude and manners
  • Pass initial interview
  • Basic experience (preferred)
  • Valid personal data verification
  • Recommended: internal Short Term Course if lacking certificates
  • Understanding basic childcare
  • Knowledge of child safety
  • Able to create daily activities
  • Patient and communicative
  • Skilled in basic and advanced cleaning
  • Trained in hygiene, organising, time management
  • Familiar with cleaning tools & SOP
  • Able to prepare basic meals
  • Knowledge of kitchen hygiene
  • Able to follow menu instructions
  • Support food prep & simple plating

A temporary accommodation facility for workers who:

  • Are waiting for placement
  • Are undergoing orientation/training
  • Are in preparation before assignment

All free of charge:

  • Accommodation
  • Meals
  • Wi-Fi
  • Water & electricity
  • Shared facilities (kitchen, rest area, bathroom)
No, as long as they remain active in the placement process and follow the rules.
Only when workers resign voluntarily before placement. If they leave without permission or before assignment, compensation applies.

To cover operational costs:

  • Meals
  • Accommodation
  • Wi-Fi
  • Utilities
  • Shared facility usage

From the first day of stay until the day they leave.
Example:
5 days × IDR 200,000 = IDR 1,000,000

No. It only applies when workers resign on their own.

No.
All workers must:

  • Follow daily rules
  • Report their whereabouts
  • Attend training/orientation
  • Wait for placement responsibly


Leaving without permission affects membership status.

Yes. The facility is monitored by internal staff.
Yes, with supervisor approval. Only essential visitors are permitted for safety and comfort.
No. Lodging House workers must remain within the official placement process.
Candidates must complete a Registration Form with personal data, work history, and references.

Yes. HR conducts an assessment and short interview to evaluate:

  • Basic abilities
  • Attitude and work ethics
  • Motivation

HR provides full information on:

  • Work system
  • Rights & responsibilities
  • SOP of each service
  • Differences between Priority and Standard membership
Yes. Candidates must sign a Commitment Agreement.

A test tailored to the service category:

  • Childcare
  • Housekeeping
  • Home Service


To measure technical ability and work ethics.

Based on assessment and skill test results:

  • Standard
  • Experienced
  • Signature
  • VIP Elite

These determine assignment type and rate standards.

Yes. Workers must pay before attending Short Term Courses.

Pre-work preparation including:

  • ValivingBali work culture
  • SOP & work ethics
  • Grooming & safety
  • Service standards

A mandatory session before deployment, covering:

  • Detailed tasks
  • Working hours
  • Reporting SOP
  • Guest expectations

Coordinators monitor performance weekly or monthly.
Workers must provide feedback and improve where required.

Yes, if they lack:

  • Attitude
  • Technical skills
  • Discipline
  • Willingness to follow SOP and training
Yes, both Standard and Priority workers.
They may express preferences, but final placement depends on skill test results, level, and availability.

Yes. HR conducts an assessment and short interview to evaluate:

  • Basic abilities
  • Attitude and work ethics
  • Motivation

Yes. HR conducts an assessment and short interview to evaluate:

  • Basic abilities
  • Attitude and work ethics
  • Motivation

Workers join ValivingBali’s professional ecosystem focused on welfare, training, and career development.

Yes. It is fully licensed, ensuring:

  • Safety
  • Legality
  • Professional procedures

Yes. Workers travelling from outside Bali receive IDR 100,000 per person (terms apply).

No. ValivingBali upholds transparency:

  • No salary deductions
  • No hidden fees
  • No withholding of personal documents

Yes, including:

  • Counselling & mentoring
  • On-the-job training if needed
  • Additional job briefings
  • Regular performance checks
Yes, according to the contract agreed between worker and employer.

Yes, for active workers in certain categories:

  • Comfortable rooms
  • Wi-Fi
  • Meals & shared kitchen
  • Clean, safe environment
  • Free utilities

Workers who are:

  • Awaiting placement
  • Attending training
  • In orientation

Yes, unless the worker resigns voluntarily, in which case compensation applies.

Faster placementHigher pay potentialRegular mentoringPromotion opportunities (Signature / VIP Elite)

Yes:

  • Orientation
  • Basic training
  • Short Term Courses as required

Yes. They may contact admin or coordinators for:

  • Communication support
  • Problem evaluation
  • Assistance and guidance until the issue is resolved