Frequently Asked Questions For Customer
ValivingBali offers trusted, well-trained home and childcare professionals dedicated to serving families and expatriate communities across Bali.
About the Company
What is Valiving Bali?
Valiving Bali is a professional workforce consulting and management service that provides highly qualified, trained, and verified personnel for family and hospitality needs.
Our workers are curated to meet high standards of safety, skill, professionalism, and Balinese hospitality values.
Operating under VTC Group Indonesia—established since 2012 and certified with ISO 9001:2015—Valiving Bali brings over a decade of experience in talent curation, training, and service placement
Where is Valiving Bali located?
Vila CASA de Val
Jl. Sempol No.30, Vila No.7
Canggu–Pererenan, Bali 80351
Service Categories
What services does Valiving Bali offer?
Valiving Bali provides curated service solutions for families, villas, and hospitality
environments.
1. Home Service
• Housekeepers
• Family Driver
Extended Home Service Program
• Pet Sitter
• Child Assistant (Educational Support Program)
• Elementary School Program
• Mid-Year Program
• Diploma / High School Program
• Family Assistant – Supports daily routines, errands, schedules, family coordination.
2. Child Care / Nanny Service
• Infant Nanny
• Toddler Nanny
• Preschool Nanny
• Special Needs Nanny
3. Culinary Service (Customizable)
• Kitchen Assistant
• Sous de Chef
• Executive Chef
• Family Support Meal Program – meal prep, dietary needs, kids’ meal planning, kitchen
organization.
4. VIP & ELITE Services
The Nanny Pro (VIP Elite Nanny Service) – Highly trained, certified nannies.
The Chauffeurs (VIP Elite Driver Service) – Professional and safety-trained drivers.
Requirements:
• Reservation must be made 2 months in advance
• Consultation required before confirmation
5. Corporate Services (Available 2026)
• Butler
• Room Attendant
• Room Attendant Supervisor
• Corporate Housekeeping Team
Service Rates
How are Valiving Bali service rates structured?
1. Daily Rate – Best for short stays.
2. Monthly Rate – For recurring assistance.
3. Long-Stay Duty (Minimum 1 Year) – Ideal for long-term needs
Hiring & Recruitment Proces
What is the hiring process?
1. Inquiry
2. Consultation
3. Interview & Matching
4. Payment
5. Briefing & Onboarding
6. Start Work
7. Monitoring
Training & Certification
What training programs does Valiving Bali provide?
- Housekeeping Training Management
- Child Care Program Development
- Culinary Courses
Duration: 4 days
Certification: Internal Competency Certificate
Can employers enroll their own workers?
Training for family services is exclusive to Valiving Bali-managed workers.
Corporate training begins in 2026
For Guests & Service Partners
How can guests request workers?
- Guest Service Officer: +62 812 9925 4517
- Email: info@valivingbali.com
- Website: valivingbali.com
- Instagram: @val_livingbali
General Terms for Guest Services
Work Type
Live-In Staff: accommodation + 3 meals/day.
Live-Out Staff: 1 meal/day or USD 3 fee
Working Hours & Overtime
8 hours/day, overtime USD 12/hour
Meals & Accommodation
Live-In: 3 meals/day & proper accommodation.
Live-Out: 1 meal/day or USD 3 fee.
Booking & Payment
- Book at least 2 days in advance
- Live-In minimum charge 2 days
- Full payment before deployment
Cancellation Policy
All guest-side cancellations are non-refundable
Additional FAQs
What if a guest is not satisfied with the worker?
If there is any issue, report it clearly to our team. We will review, mediate, and offer
adjustments or replacement according to your service package and guarantee terms