Frequently Asked Questions For Customer
Offers trusted, well-trained home and childcare professionals dedicated to serving families and expatriate communities across the island. Delivering services tailored to international standards, this service provides safe, comfortable, and high-quality family support solutions.
About the Company
What is Valiving Bali?
A professional workforce consulting and management service provides highly qualified, trained, and verified personnel for family and hospitality needs. Workers are curated to meet high standards of safety, skill, professionalism, and Balinese hospitality values. Operating under VTC Group Indonesia established since 2012 and certified with ISO 9001:2015 the service brings over a decade of experience in talent curation, training, and placement.
Where is Valiving Bali located?
Vila CASA de Val
Jl. Sempol No.30, Vila No.7
Canggu–Pererenan, Bali 80351
Service Categories
What services does Valiving Bali offer?
Valiving Bali provides curated service solutions for families, villas, and hospitality environments:
1. Home Service
- Housekeepers: Professional villa and residential housekeeping.
- Family Driver: Safe and reliable transportation for daily routines.
- Extended Home Service Program:
- Pet Sitter: Dedicated care for household pets.
- Child Assistant (Educational Support Program): Tailored academic support, including Elementary School Program, Mid-Year Program, and Diploma / High School Program.
- Family Assistant: Supports daily routines, errands, scheduling, and overall family coordination.
2. Child Care / Nanny Service
- Infant Nanny: Specialized care for newborns and infants.
- Toddler Nanny: Interactive care and supervision for toddlers.
- Preschool Nanny: Early childhood development and engagement.
- Special Needs Nanny: Trained support for children with special needs.
3. Culinary Service (Customizable)
- Kitchen Assistant: Essential kitchen support and prep work.
- Sous de Chef: Professional culinary assistance and meal execution.
- Executive Chef: Premium private dining and bespoke menu curation.
- Family Support Meal Program: Meal prep, dietary management, kids’ meal planning, and kitchen organization.
4. VIP & ELITE Services
- The Nanny Pro (VIP Elite Nanny Service): Highly trained and certified nannies for elite placement via Valiving Bali.
- The Chauffeurs (VIP Elite Driver Service): Professional, safety-trained drivers.
- Requirements: Reservations must be made 2 months in advance, and a consultation with Valiving Bali is required before confirmation.
5. Corporate Services (Available 2026)
- Butler: Executive hospitality and personalized guest service.
- Room Attendant: Professional cleaning and maintenance for commercial hospitality.
- Room Attendant Supervisor: Quality control and team management.
- Corporate Housekeeping Team: Full-scale housekeeping solutions for business and hospitality properties managed by Valiving Bali.
Service Rates
How are Valiving Bali service rates structured?
Flexible booking options for Valiving Bali services:
- Daily Rate: Best for short stays and flexible, short-term assistance.
- Monthly Rate: Ideal for recurring household, culinary, or nanny support.
- Long-Stay Duty (Minimum 1 Year): Designed for long-term placement needs with continuous, dedicated service.
Hiring & Recruitment Proces
What is the hiring process?
1. Inquiry
2. Consultation
3. Interview & Matching
4. Payment
5. Briefing & Onboarding
6. Start Work
7. Monitoring
Training & Certification
What training programs does Valiving Bali provide?
- Professional development and training courses provided by Valiving Bali:
- Housekeeping Training Management: Specialized training for residential and villa housekeeping standards.
- Child Care Program Development: Structured curriculum focused on early childhood development and safety.
- Culinary Courses: Practical skill refinement for custom menu planning, meal prep, and kitchen management.
Program Overview:- Duration: 4 days
- Certification: Internal Competency Certificate issued by Valiving Bali
Can employers enroll their own workers?
Training policies for Valiving Bali programs:
- Family Services Training: Strictly exclusive to workers managed directly by Valiving Bali.
- Corporate Training: Scheduled to launch in 2026.
For Guests & Service Partners
How can guests request workers?
- Guest Service Officer: +62 812 9925 4517
- Email: info@valivingbali.com
- Website: valivingbali.com
- Instagram: @val_livingbali
General Terms for Guest Services
Work Type
Operational requirements for Valiving Bali placements:
- Live-In Staff: Must be provided with proper accommodation and 3 meals per day.
- Live-Out Staff: Must be provided with 1 meal per day or a meal fee of USD 3.
Working Hours & Overtime
Work hour and overtime policy for Valiving Bali placements:
- Standard Working Hours: 8 hours per day
- Overtime Rate: USD 12 per hour
Meals & Accommodation
Staff meal and accommodation policies for Valiving Bali:
- Live-In: Must be provided with proper accommodation and 3 meals per day.
- Live-Out: Must be provided with 1 meal per day or a meal allowance fee of USD 3.
Booking & Payment
- Book at least 2 days in advance
- Live-In minimum charge 2 days
- Full payment before deployment
Cancellation Policy
All guest-side cancellations are non-refundable
Additional FAQs
What if a guest is not satisfied with the worker?
Support and dispute resolution terms for Valiving Bali:
If any operational issue arises, report it directly to our team. We will review the situation, mediate, and provide appropriate adjustments or a worker replacement in accordance with your service package and guarantee terms.